Refund & Return

At ChubbyPuff Official, we want you to love your new plush companions. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging (with tags still attached, if applicable).

  • Accompanied by the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

3. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items

If you receive a product that is damaged or defective upon arrival, please contact us immediately at chubbypufff@gmail.com with photos of the damage. we will arrange for a replacement or a full refund at no additional cost to you.

5. Non-Returnable Items

Certain items are not eligible for return:

  • Digital gift cards.

  • Items marked as "Final Sale" at the time of purchase.

  • Items that show clear signs of use or damage not caused by our error.

6. How to Start a Return

To start a return, please contact our support team at chubbypufff@gmail.com. Please include your Order Number and the reason for the return. We will provide you with the return shipping address and further instructions.

7. Contact Us

If you have any questions on how to return your item to us, contact us at: chubbypufff@gmail.com